Last Updated: April 7, 2024
Thank you for shopping at Blupows. We strive to ensure your complete satisfaction with every purchase. If, for any reason, you are not entirely satisfied with your purchase, we’re here to help.
1. Returns
You have 30 days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
2. Initiating a Return
To initiate a return, please contact us at [email protected] with your order number and details of the item you wish to return. Our customer service team will provide you with further instructions on how to return the item.
3. Shipping Costs
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
4. Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment.
5. Refund Timeframe
Refunds may take [number] business days to process and appear in your account, depending on your payment method and financial institution.
6. Exchanges
If you would like to exchange an item for a different size, color, or style, please contact us at [email protected]. We will process the exchange subject to availability.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage or defect. We will replace the item or provide a full refund as soon as possible.
8. Contact Us
If you have any questions about our refunds and returns policy, please contact us at [email protected]
Blupows
Montreal, Quebec